Power Outages

Reporting an Outage is Easy....We're here for you 24 hours a day!
To report an outage using our automated systems:
  • Log in to the Account Information page and click on the "Report an Outage" button.
  • Call 1-800-EUNITED (800-386-4833)
If you have information concerning the outage or prefer to speak with a Customer Care Representative, call 800-522-3793.
When outages occur:
Power Outage Frozen Lines
  • Check your home's breaker panel to make sure the outage isn't due to a tripped breaker.
  • Call your neighbors to see if their power is off. This will help you determine if the problem exists within your home or on our lines.
  • If you determine the problem is outside your home, call EnergyUnited, day or night, 365 days a year.
Restoring electric service

When your power goes off, our goal is to restore your electric service as quickly and safely as possible. EnergyUnited personnel are highly trained professionals using the latest technology to keep the power flowing. When severe weather causes power outages, employees of EnergyUnited begin to working immediately to restore service as quickly as possible. Primary lines serving hundreds of members are serviced first; then the branch lines serving just a few members are serviced. Medical facilities and individuals on life support are given highest priority whenever possible, however during

extreme conditions members who depend upon life-support equipment should go to a location where power is available, or should contact emergency services for transport to a location with power. If outages and damage become severe, co-op crews from throughout the state will be dispatched to any hard-hit electric cooperative to aid in power restoration.
During the Outage

Outages that occur in severe weather, or that last for an extended period of time, can place a heavy burden on the system at the moment power is restored. To prevent an overload on the system and possibly another outage, take these steps:
  • Turn off every inside light except one.
  • In cold weather, close windows and drapes to save heat. Pick one room on the warm side of the house (preferably one with a fireplace). Close the door to the rest
         of the house and use blankets to insulate your windows.
  • If the outage lasts over 60 minutes, turn off your electric water heater.
  • Make sure your electric kitchen range is off, both the surface and the oven. Never use it for heat.
  • Turn off all unnecessary appliances.
  • Avoid opening the freezer door. A full, freestanding freezer will keep food at freezing temperatures about 2 days; a half-full freezer about 1 day. For more
         information about food safety during and after a power outage, call the county office of the N.C. Cooperative Extension Service, or dial the USDA Food Safety
         Hotline at 1-888-674-6854.
  • If you see a downed power line, STAY AWAY! Please call EnergyUnited right away.
  • Turn your porch light on so EnergyUnited workers will know when your power has been restored.
  • When power comes back on, slowly switch your appliances and lights back on and gradually return your thermostat to its normal setting.