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Strength, Unity & Stability in the Face of a Challenge

COVID-19 Update From Our CEO

As our state, nation and world have taken extraordinary measures to stop the COVID-19 pandemic, I am proud of the unity, resolve and strength of the shared response in our community. We are in this together, and by working together we will overcome these challenges and find new ways to take care of each other during this critical time.

As your local power partner and as a part of your community, EnergyUnited is committed to providing the high-quality electric service and support that you count on. Our communities have not been spared the negative impacts of lost wages, school closures and scaled-back commerce. To ease this burden, we are committed to working closely with members facing financial hardship. In addition to providing funds from the EnergyUnited Foundation, we also announced the suspension of all disconnects and that we will be waiving all late fees and penalties.

EnergyUnited has several programs in place to make managing your energy use and budget easier, such as Energy Advantage, which allows you to make payments when you can, as you use energy. We also encourage members to take a home energy assessment utilizing the Energy Advisor tool on our website. If you haven’t explored these options before, we encourage you to see if they are a good fit for your needs.

Just as you have made changes at home, we have also taken proactive steps during this emergency to protect our members, communities and employees and ensure that there is no disruption to our operations or services. By implementing remote working procedures and closing our lobbies to walk-in traffic, we are doing our part to protect our communities while also making sure that key personnel are in place to seamlessly continue operations and provide you with high-quality service. Our member service representatives are available to assist you by phone at 1-800-522-3793. Our field personnel have implemented new scheduling and physical distancing practices as they persist in their steadfast efforts to maintain our critical infrastructure. Equally important, we have coordinated with suppliers and partners to safeguard access to necessary components, materials and support resources. To ensure the power you need is always available, we are in constant coordination with our wholesale power supplier to keep our grid secure and efficient.

Much of the impact of COVID-19 remains to be seen. Rest assured that as the situation evolves, we will continue to engage with local emergency management officials and follow the guidance of experts to adjust our response to best support your needs.

We are grateful to be a part of your community and honored to provide electricity and services that power your life. While we work together to relieve the impacts of the coronavirus pandemic, EnergyUnited is here for you, just as we always have been, and always will be. We look forward to continuing to work together to meet our challenges with strength, determination and unity.

To learn more about how EnergyUnited is here for you, please follow us on Facebook, Twitter and Instagram.

H. Wayne Wilkins
EnergyUnited CEO

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