REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
EnergyUnited is committed to making sure you experience no interruption in your electric or propane service due to the Coronavirus (COVID-19). We have taken steps to protect our members and customers and many employees are now safely working from home.
Our offices will remain closed to the public for now, but we remain fully operational.
3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.
3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time. See Press Release >>
“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins
Make sure to take a look at these two helpful documents from the Centers for Disease Control & Prevention:
Keep track of how many cases have been reported, as well as how many tests have been conducted.
During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.
During this difficult time we will not disconnect anyone from our electric or propane services due to non-payment, but bills will still be due as usual. You will not accrue any late fees or interest charges during this state of emergency. There are plenty of ways to make a payment without visiting any of our offices!
- Pay online with a credit or debit card. Visit our Ways to Pay page for Electric or Propane.
- Pay by phone by calling 1-800-215-7315.
- Set up bank draft with no extra fees. Visit My Account to get started.
- Mail a check or send payment from your personal online banking. These options also have no fees.
- Stop by and use one of our kiosks for drop boxes to deposit cash or check with no fees. We have kiosks at our Statesville, Cornelius, Denver and Lexington locations.
Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
Or fill out our form and we will contact you!