EnergyUnited Logo
Close Menu
coronavirus web header

(COVID-19) Updates

As we approach the reinstatement of disconnects and late fees, we want to keep our members informed on the payment options we are offering. EnergyUnited is offering a 9-month repayment plan to those members who have accumulated balances during these difficult times. These members have been automatically enrolled in the repayment plan option.

Financial assistance is available to individuals in need through many local nonprofit organizations, including the EnergyUnited Foundation. Also, you may be eligible to receive assistance through the Department of Social Services’ Low-Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP).

EnergyUnited Propane is offering new payment plan options for all propane customers with past due balances. These options will be available for both Smart Buy and Net 30 Billing customers and will offer payment flexibility that helps customers gradually reduce large balances. As applicable finance charges and lock outs resume for past due balances beginning on August 1, we encourage all affected propane customers in North Carolina, South Carolina, and Virginia to utilize these payment plan options. We also encourage propane customers who are experiencing continued hardship to call 211 for a third-party utility bill assistance referral, or visit for more information.

Our offices will remain closed to the public for now, but we remain fully operational.

Latest News

8/5EnergyUnited To Resume Regular Payment Procedures After Expiration Of Executive Order 142 >>

7/30 – As July 30, 2020, Executive Order 142 has expired. This order from the governor temporarily suspended utilities from disconnecting customers due to the widespread financial hardship that has been caused by the COVID-19 pandemic. We understand that some members who continue to face financial hardship may be concerned about what the expiration of this order means. See message from H. Wayne Wilkens, CEO of EnergyUnited >>

7/29EnergyUnited donates $10,000 to the Lexington Housing Community Development Corporation (LHCDC) >>

7/09EnergyUnited donates $10,000 to SCAN of Iredell >>

6/24EnergyUnited donates $5,000 to The Life Center of Davidson County >>

6/8EnergyUnited donates $10,000 to Davidson County COVID-19 Response Fund >>

5/30 – On May 30 N.C. Governor Roy Cooper issued Executive Order 142, which extends the suspension on disconnecting residential utility consumers for non-payment for another 60 days until July 29, 2020. During this time our members will not be disconnected due to non-payment and no late fees or interest will be charged. See Order #142 Here >>

4/24 – On April 24 the EnergyUnited Foundation announced its most recent contribution in the fight against COVID-19 by donating $10,000 to the Iredell County COVID-19 Response Fund. Find out more here >>

4/13 – During the North Carolina state of emergency, we are waiving the $2.15 credit/debit card processing fee when making an electronic payment by phone, website or at our kiosks. We encourage all of our members to utilize one of our easy ways to pay from home as we all do our part to practice social distancing.

4/3See a special video message from EnergyUnited, along with an update from our VP of Energy Services >>

3/31North Carolina governor issues Executive Order #124 >>

3/27North Carolina governor issues stay at home order >>

3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.

  1. EnergyUnited will waive all late fees and interest charges to consumers, effective as of March 17. This relief measure will stay in effect as long as North Carolina remains in a state of emergency.
  2. During the state of emergency, we will not disconnect or lockout any electric or propane service due to nonpayment allowing those experiencing financial difficulty more time to make payments. This includes all residential, business and prepaid accounts. However, consumers are advised to adhere to established payment schedules to avoid large account balances. This measure does not waive the required payment of any electric or propane bill.

3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time.
See Press Release >>



“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins


Make sure to take a look at these helpful documents:


Keep track of how many cases have been reported, as well as how many tests have been conducted.


During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.


During this difficult time we will not disconnect anyone from our electric or propane services due to non-payment, but bills will still be due as usual. You will not accrue any late fees or interest charges during this state of emergency. There are plenty of ways to make a payment without visiting any of our offices!

  1. Pay online with a credit or debit card. Visit our Ways to Pay page for Electric or Propane.
  2. Pay by phone by calling 1-800-215-7315.
  3. Set up bank draft with no extra fees. Visit My Account to get started.
  4. Mail a check or send payment from your personal online banking. These options also have no fees.
  5. Stop by and use one of our kiosks or drop boxes to deposit cash or check with no fees. We have kiosks at our Statesville, Cornelius, Denver and Lexington locations.


Below are some helpful sources of information for our commercial and industrial customers.

National Support

State Support

County Support

We want to give special thanks to the thousands of doctors, nurses, healthcare workers, first responders, police and fire personnel, restaurant employees and delivery drivers, grocery store workers and so many more who are risking their health to make sure we have food, supplies and medical care every day. We appreciate you!

thank you medical professionals


EnergyUnited will never threaten immediate disconnection or ask for payment using a pre-paid debit card or cryptocurrency. We will also never demand payment in person or over the phone. If you receive a call or visit from someone claiming to represent EnergyUnited, do not give out personal information such as your credit card number, account number or Social Security number.

Don’t open suspicious emails. Hold your cursor over links to view their full address before clicking, even if the email was sent by someone you know. If the link looks questionable, contact the sender to verify the link before clicking. When in doubt, play it safe and delete it.

Learn more about regional scams and how to protect yourself by familiarizing yourself with these tips and best practices from the N.C. Department of Justice.


Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.

  • Try to find a location that allows you to maintain neutral positions for neck, legs, arms, and wrists.
  • Sit so your head and neck are upright and in-line with your torso, not bent down or tilted back.
  • Your upper arms are perpendicular to the floor, not stretched forward or angled backward.
  • Your forearms, wrists and hands form a 90-degree angle with your upper arms.
  • Your thighs are parallel to the floor and your lower legs are perpendicular to the floor.
  • Your wrists and palms are not resting on sharp edges.
  • Align the laptop screen so it is at or slightly below your eye level.
  • Connect to external monitor, if possible, to increase size of screen.
  • Position screen to avoid glare from overhead lights or from sunlight.
  • Take frequent breaks (every 30-40 mins) to change your position. This also helps to restore blood circulation, improve warmth, decrease eyestrain and increase mental focus.
back to top button