REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
EnergyUnited is offering a 9-month repayment plan to those members who have accumulated balances during these difficult times. These members have been automatically enrolled in the repayment plan option.
Financial assistance is available to individuals in need through many local nonprofit organizations, including the EnergyUnited Foundation. Also, you may be eligible to receive assistance through the Department of Social Services’ Low-Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP).
Our offices will remain closed to the public, but we remain fully operational. For more information on our office closures, click here.
1/8/21 –The EnergyUnited Foundation announces historic ‘Drive to SHINE’ campaign, donating more than $100,000 to local food banks throughout its 19-county service territory. The campaign will provide critical assistance to 25 food banks to fight rising levels of food insecurity brought on by the COVID-19 pandemic.
1/6/21 – Governor Cooper extended North Carolina’s Modified Stay At Home Order that requires people to be at home from 10 p.m. – 5 a.m. to last through at least Friday, January 29.
12/8 – Governor Roy Cooper and NCDHHS Secretary Mandy Cohen announced that North Carolina will begin a Modified Stay at Home Order after a rapid increase in North Carolina’s key COVID-19 trends. Executive Order 181, which requires people to stay at home between 10 p.m. and 5 a.m., takes effect Friday, December 11 and will be in place until at least January 8, 2021.
11/30 – NCDHHS announced it will issue an automated payment to thousands of eligible households to help with winter heating expenses via the Low-Income Energy Assistance Program. The automated payment will be issued beginning Dec. 1 and is designed to help eligible seniors and people with disabilities access winter heating assistance in a safe and socially distanced manner during the COVID-19 pandemic.
10/28 – Governor Roy Cooper issued Executive Order 171 to strengthen eviction protections to help North Carolina renters stay in their homes.
10/21 – Governor Roy Cooper announced that North Carolina will remain paused in Phase 3 for three more weeks as health officials continue to monitor North Carolina’s viral trends.
10/15 – Governor Roy Cooper announced that applications are now being accepted for the N.C. Housing Opportunities and Prevention of Evictions (HOPE) Program, which will assist eligible low- and- moderate-income renters experiencing financial hardship due to COVID-19. The new program seeks to promote housing stability during the ongoing pandemic by providing rent and utility assistance to prevent evictions and utility disconnections.
9/30 – North Carolina will move to Phase 3, easing some restrictions while continuing safety measures to combat the spread of COVID-19. Executive Order 169 begins Oct. 2 at 5 p.m. and continues for three weeks through October 23.
9/24 – NCDHHS launched a COVID-19 Exposure Notification app called ‘SlowCOVIDNC’. The app alerts North Carolinians when they may have been exposed to someone who has tested positive for COVID-19.
8/25 – Governor Roy Cooper announced $175 million to help North Carolinians with rental and utility payment support in the wake of the COVID-19 pandemic.
8/13 – Governor Cooper announced that NC Department of Commerce is accepting applications for a Job Retention Grant Program (JRG). The program will help businesses and nonprofits that have seen a dip in services due to COVID-19 keep employees on payroll. Apply here
7/30 – As July 30, 2020, Executive Order 142 has expired. This order from the governor temporarily suspended utilities from disconnecting customers due to the widespread financial hardship that has been caused by the COVID-19 pandemic. We understand that some members who continue to face financial hardship may be concerned about what the expiration of this order means. See message from H. Wayne Wilkens, CEO of EnergyUnited >>
5/30 – On May 30 N.C. Governor Roy Cooper issued Executive Order 142, which extends the suspension on disconnecting residential utility consumers for non-payment for another 60 days until July 29, 2020. During this time our members will not be disconnected due to non-payment and no late fees or interest will be charged. See Order #142 Here >>
4/24 – On April 24 the EnergyUnited Foundation announced its most recent contribution in the fight against COVID-19 by donating $10,000 to the Iredell County COVID-19 Response Fund. Find out more here >>
4/13 – During the North Carolina state of emergency, we are waiving the $2.15 credit/debit card processing fee when making an electronic payment by phone, website or at our kiosks. We encourage all of our members to utilize one of our easy ways to pay from home as we all do our part to practice social distancing.
3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.
3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time.
See Press Release >>
“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins
Make sure to take a look at these helpful documents:
Keep track of how many cases have been reported, as well as how many tests have been conducted.
During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.
There are plenty of ways to make a payment without visiting any of our offices!
- Pay online with a credit or debit card. Visit our Ways to Pay page for Electric.
- Pay by phone by calling 1-800-215-7315.
- Set up bank draft with no extra fees. Visit My Account to get started.
- Mail a check or send payment from your personal online banking. These options also have no fees.
- Stop by and use one of our kiosks or drop boxes to deposit cash or check with no fees.
Below are some helpful sources of information for our commercial and industrial customers.
We want to give special thanks to the thousands of doctors, nurses, healthcare workers, first responders, police and fire personnel, restaurant employees and delivery drivers, grocery store workers and so many more who are risking their health to make sure we have food, supplies and medical care every day. We appreciate you!
EnergyUnited will never threaten immediate disconnection or ask for payment using a pre-paid debit card or cryptocurrency. We will also never demand payment in person or over the phone. If you receive a call or visit from someone claiming to represent EnergyUnited, do not give out personal information such as your credit card number, account number or Social Security number.
Don’t open suspicious emails. Hold your cursor over links to view their full address before clicking, even if the email was sent by someone you know. If the link looks questionable, contact the sender to verify the link before clicking. When in doubt, play it safe and delete it.
Learn more about regional scams and how to protect yourself by familiarizing yourself with these tips and best practices from the N.C. Department of Justice.
Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
Or fill out our form and we will contact you!