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Coronavirus
(COVID-19) Updates

EnergyUnited is committed to making sure you experience no interruption in your electric or propane service due to the Coronavirus (COVID-19). We have taken steps to protect our members and customers and many employees are now safely working from home.

Our offices will remain closed to the public for now, but we remain fully operational.

Latest News

3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.

  1. EnergyUnited will waive all late fees and interest charges to consumers, effective as of March 17. This relief measure will stay in effect as long as North Carolina remains in a state of emergency.
  2. During the state of emergency, we will not disconnect or lockout any electric or propane service due to nonpayment allowing those experiencing financial difficulty more time to make payments. This includes all residential, business and prepaid accounts. However, consumers are advised to adhere to established payment schedules to avoid large account balances. This measure does not waive the required payment of any electric or propane bill.

3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time. See Press Release >>

MESSAGE FROM THE CEO

“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins

HEALTH & SAFETY

Make sure to take a look at these two helpful documents from the Centers for Disease Control & Prevention:

TRACKING COVID-19

Keep track of how many cases have been reported, as well as how many tests have been conducted.

EU FOUNDATION IS HERE TO HELP

During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.

  • Download Application >> (PDF)
  • To receive an application for a non-profit organization please email foundation@energyunited.com.  An application will be emailed to you within 24 hours.
WAYS TO PAY FROM HOME

During this difficult time we will not disconnect anyone from our electric or propane services due to non-payment, but bills will still be due as usual. You will not accrue any late fees or interest charges during this state of emergency. There are plenty of ways to make a payment without visiting any of our offices!

  1. Pay online with a credit or debit card. Visit our Ways to Pay page for Electric or Propane.
  2. Pay by phone by calling 1-800-215-7315.
  3. Set up bank draft with no extra fees. Visit My Account to get started.
  4. Mail a check or send payment from your personal online banking. These options also have no fees.
  5. Stop by and use one of our kiosks for drop boxes to deposit cash or check with no fees. We have kiosks at our Statesville, Cornelius, Denver and Lexington locations.
TIP FOR WORKING FROM HOME

Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.

  • Try to find a location that allows you to maintain neutral positions for neck, legs, arms, and wrists.
  • Sit so your head and neck are upright and in-line with your torso, not bent down or tilted back.
  • Your upper arms are perpendicular to the floor, not stretched forward or angled backward.
  • Your forearms, wrists and hands form a 90-degree angle with your upper arms.
  • Your thighs are parallel to the floor and your lower legs are perpendicular to the floor.
  • Your wrists and palms are not resting on sharp edges.
  • Align the laptop screen so it is at or slightly below your eye level.
  • Connect to external monitor, if possible, to increase size of screen.
  • Position screen to avoid glare from overhead lights or from sunlight.
  • Take frequent breaks (every 30-40 mins) to change your position. This also helps to restore blood circulation, improve warmth, decrease eyestrain and increase mental focus.
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