REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
EnergyUnited is committed to making sure you experience no interruption in your electric or propane service due to the Coronavirus (COVID-19). We have taken steps to protect our members and customers and many employees are now safely working from home.
Message from Darrin Shaffer:
EnergyUnited Propane is offering new payment plan options for all propane customers with past due balances. These options will be available for both Smart Buy and Net 30 Billing customers and will offer payment flexibility that helps customers gradually reduce large balances. As applicable finance charges and lock outs resume for past due balances beginning on August 1, we encourage all affected propane customers in North Carolina, South Carolina, and Virginia to utilize these payment plan options. We also encourage propane customers who are experiencing continued hardship to call 211 for a third-party utility bill assistance referral, or visit energyunited.com/assistance for more information.
Our offices will remain closed to the public for now, but we remain fully operational.
5/30 – On May 30 N.C. Governor Roy Cooper issued Executive Order 142, which extends the suspension on disconnecting residential utility consumers for non-payment for another 60 days until July 29, 2020. During this time our members will not be disconnected due to non-payment and no late fees or interest will be charged. See Order #142 Here >>
4/24 – On April 24 the EnergyUnited Foundation announced its most recent contribution in the fight against COVID-19 by donating $10,000 to the Iredell County COVID-19 Response Fund. Find out more here >>
4/13 – During the North Carolina state of emergency, we are waiving the $2.15 credit/debit card processing fee when making an electronic payment by phone, website or at our kiosks. We encourage all of our members to utilize one of our easy ways to pay from home as we all do our part to practice social distancing.
3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.
3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time.
See Press Release >>
“EnergyUnited Propane is taking measures to protect workers from exposure to SARS-CoV-2, the virus that causes coronavirus disease 2019 (COVID-19). Our plans include: adapting infection control strategies based on a thorough hazard assessment, safe work practices and personal protective equipment (PPE) to prevent worker exposures.”
“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins
Make sure to take a look at these helpful documents:
Keep track of how many cases have been reported, as well as how many tests have been conducted.
During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.
During this difficult time we will not disconnect anyone from our electric or propane services due to non-payment, but bills will still be due as usual. You will not accrue any late fees or interest charges during this state of emergency. There are plenty of ways to make a payment without visiting any of our offices!
- Pay online with a credit or debit card. Visit our Ways to Pay page for Electric or Propane.
- Pay by phone by calling 1-800-215-7315.
- Set up bank draft with no extra fees. Visit My Account to get started.
- Mail a check or send payment from your personal online banking. These options also have no fees.
- Stop by and use one of our kiosks or drop boxes to deposit cash or check with no fees. We have kiosks at our Statesville, Cornelius, Denver and Lexington locations.
Below are some helpful sources of information for our commercial and industrial customers.
We want to give special thanks to the thousands of doctors, nurses, healthcare workers, first responders, police and fire personnel, restaurant employees and delivery drivers, grocery store workers and so many more who are risking their health to make sure we have food, supplies and medical care every day. We appreciate you!
EnergyUnited will never threaten immediate disconnection or ask for payment using a pre-paid debit card or cryptocurrency. We will also never demand payment in person or over the phone. If you receive a call or visit from someone claiming to represent EnergyUnited, do not give out personal information such as your credit card number, account number or Social Security number.
Don’t open suspicious emails. Hold your cursor over links to view their full address before clicking, even if the email was sent by someone you know. If the link looks questionable, contact the sender to verify the link before clicking. When in doubt, play it safe and delete it.
Learn more about regional scams and how to protect yourself by familiarizing yourself with these tips and best practices from the N.C. Department of Justice.
Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
Or fill out our form and we will contact you!