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(COVID-19) Updates

Member Repayment Plan Option

EnergyUnited is offering a 9-month repayment plan to those members who have accumulated balances during these difficult times. These members have been automatically enrolled in the repayment plan option.

Financial assistance is available to individuals in need through many local nonprofit organizations, including the EnergyUnited Foundation. Also, you may be eligible to receive assistance through the Department of Social Services’ Low-Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP).


EnergyUnited Adopts New Plan To Improve Member Service And Reduce Costs

Our offices will remain closed to the public, but we remain fully operational. For more information on our office closures, click here.


Latest News

3/15/22 – North Carolina is earning national recognition for its success in helping low-income families through a new water assistance program for households affected by the COVID-19 pandemic. The Low-Income Household Water Assistance Program (LIHWAP), is a temporary emergency program to help eligible households and families afford water and wastewater services. The program provides payments for eligible low-income households directly to the utility company. LIHWAP runs through September 2023 or until the funds run out. Individuals can apply online at Individuals can also apply by printing a paper application from and dropping it off at or faxing it to their local county Department of Social Services or by calling their local county DSS to apply by phone.

1/27/22 – North Carolina households receiving Food and Nutrition Services benefits will continue to receive the maximum amount for their household size for the month of February, NCDHHS today announced.

1/6/22 – The Centers for Disease Control and Prevention announced it recommends the Pfizer COVID-19 booster for children ages 12 to 15 to further protect them from COVID-19. The CDC also recommends a third dose of Pfizer for children ages 5 to 11 who have compromised immune systems. In addition, the wait time for boosters for anyone who received Pfizer COVID-19 vaccinations has been reduced from six months to five months. People who received two doses of the Moderna COVID-19 vaccine should receive their booster in six months. People who received the Johnson & Johnson vaccine should receive their booster two months after their vaccination.

NCDHHS today announced it will issue the first round of Student Pandemic Electronic Benefits Transfer benefits next week for students eligible between the months of September and November 2021.

1/5/22 – Gov. Roy Cooper signed Executive Order 245 to strengthen the state’s ongoing fight against COVID-19 with more health care workers and flexibility for care facilities, as well as easier access to vaccines, tests and treatments. The regulatory waivers in the Order are key to facilitating the state’s COVID-19 response at this critical juncture in the pandemic.

1/3/22 – NCDHHS today announced the Low-Income Household Water Assistance Program will expand to include all low-income households needing assistance in paying their water bill.

12/15/21 – NCDHHS today announced it has received approval from the U.S. Department of Agriculture to continue the Student Pandemic Electronic Benefits Transfer (P-EBT) food assistance program for eligible K-12 students through the 2021-22 school year under new rules. Eligibility for the program has changed. More information on eligibility and benefits can be found by visiting the P-EBT website. North Carolina plans to start issuing benefits to eligible students by the end of January 2022 and will announce when issuances begin.

12/9/21 – Eligibility for Pfizer’s COVID-19 booster shot has been expanded to include 16- and 17-year-olds, making safe and effective boosters now available for everyone ages 16 and older. The Centers for Disease Control and Prevention now recommends a booster for 16- and 17-year-olds following the U.S. Food and Drug Administration’s emergency use authorization for 16- and 17-year-olds to receive a Pfizer booster six months after the date of their second Pfizer COVID-19 vaccine dose.

11/30/21 – NCDHHS today announced the State of North Carolina has been awarded more than $38 million in federal funding to establish a new water assistance program for households affected by the COVID-19 pandemic. Beginning Wednesday, eligible households that have had their water services cut off or have received notice that their water services are in danger of being cut off can apply for assistance in paying their bill through a new federal program called the Low-Income Household Water Assistance Program (LIHWAP)

11/3/21 – Children ages 5 to 11 can now receive a safe and effective COVID-19 vaccine. The Food and Drug Administration has authorized a lower dose of the Pfizer-BioNTech COVID-19 vaccine for children in this age group, and the Centers for Disease Control and Prevention recommend all children 5–11 get the vaccine to protect against serious illness and help keep them healthy.

10/22/21 – COVID-19 vaccine booster shots are now available for more North Carolinians. The Food and Drug Administration has authorized, and the Centers for Disease Control and Prevention now recommends, Moderna and Johnson & Johnson COVID-19 booster shots to help strengthen and extend protections against COVID-19 infections. Additionally, individuals are now able to receive any brand of the COVID-19 vaccine for their booster shot. Some people may have a preference for the vaccine type they originally received and others may prefer to get a different booster. Limited preliminary evidence suggests that booster doses of one of the two mRNA vaccines — Moderna or Pfizer-BioNTech — more effectively raise antibody levels than a booster dose of the Johnson & Johnson vaccine.

10/1/21 – Beginning Oct. 4, NCDHHS’ COVID-19 Support Services Program, along with the Food Bank of Central & Eastern North Carolina will provide food assistance to North Carolinians in 34 counties who face food insecurity resulting from the need to isolate or quarantine due to COVID-19. Additionally, NCDHHS is expanding program eligibility to North Carolinians in those counties who are at high risk for severe illness due to COVID-19, as defined by the CDC.

9/24/21 – To strengthen and extend protections against severe illness, North Carolinians at high risk for serious illness or exposure who have been fully vaccinated with the Pfizer-BioNTech (COMINARTY) vaccine for six months or more can now receive a COVID-19 booster shot. People who are 65 years or older, 18 years or older with underlying medical conditions or work in a high-risk setting like healthcare workers, teachers and childcare providers or food workers are eligible in North Carolina.

9/17/21 – Advisors to the Food and Drug Administration (FDA) announced today the Pfizer-BioNTech (COMIRNATY) COVID-19 booster shot is safe, effective and recommended for individuals who have been fully vaccinated for at least six months and are: 65 years and older; at high risk of severe COVID-19; and, at high risk of occupational exposure. As a next step, the Pfizer-BioNTech booster shot must be reviewed and recommended by the Centers for Disease Control and Prevention (CDC) to further define these groups before it will be made available for use.

9/2/21 – Gov. Roy Cooper signed an Executive Order to make it easier for North Carolinians to access treatment for COVID-19. The Executive Order authorizes and directs State Health Director Dr. Betsey Tilson to issue a statewide standing order to expand access to monoclonal antibody treatment, which if taken early can decrease the risk of severe disease, hospitalization and death.

8/23/21 – The Food and Drug Administration has approved the Pfizer-BioNTech COVID-19 vaccine, which Pfizer is calling Comirnaty, for the prevention of COVID-19 disease in individuals 16 years of age and older. The Pfizer vaccine will continue to be available under emergency use authorization for teens 12 to 15 and for the administration of a third dose in certain immunocompromised individuals.

8/16/21 – North Carolinians who are moderately to severely immunocompromised and received the Moderna or Pfizer vaccines can now begin receiving an additional dose to better protect themselves from COVID-19. The U.S. Food and Drug Administration has amended the Emergency Use Authorizations for both vaccines to allow for the use of an additional dose in some immunocompromised individuals, which was then recommended by the CDC’s Advisory Committee on Immunization Practices (ACIP).

8/3/21 – As part of its effort to help more North Carolinians protect themselves against COVID-19 and the highly contagious Delta variant, North Carolina is now offering $100 Summer Cards at some vaccine sites across the state to offset the time and transportation costs of getting vaccinated. From Aug. 4 through Aug. 31, the $100 Summer Cards are available to anyone 18 and older who gets their first dose of a COVID-19 vaccine at a participating site—while supplies last.

7/29/21 – Governor Roy Cooper and NCDHHS Secretary Mandy Cohen announce that state government will begin verifying vaccination status of its workers. Employees not vaccinated are required to wear a mask and be tested at least once a week.

7/21/21 – Governor Roy Cooper and NCDHHS Secretary Mandy Cohen share updated public health guidance for K-12 schools to follow in the upcoming school year. The updated StrongSchoolsNC Public Health Toolkit is aligned with the CDC and American Academy of Pediatrics guidance, which urges that everything possible be done to keep students in schools and emphasizes continued masking. This guidance is effective July 30th and local school leaders are responsible for requiring and implementing protocols in the StrongSchoolsNC Public Health Toolkit in consultation with their local health departments.

7/20/21 – NCDHHS is partnering with Piedmont Triad Regional Council Area Agency on Aging (PTRC AAA) to provide free COVID-19 vaccinations to people with limited mobility who cannot leave their home. This new initiative expands PTRC AAA’s successful local at-home vaccination program to communities across the state. The At-Home Vaccination Hotline at 1-866-303-0026 allows caregivers, providers and individuals across North Carolina to schedule an at-home vaccination. An online registration form is also available.

6/18/21 – North Carolinians vaccinated by the Veterans Administration (VA) and through the Tribal Health Program are now eligible for the $4 Million Summer Cash and College Tuition drawings announced last week by Governor Roy Cooper to motivate people to get vaccinated as soon as they can — and thank those who already have.

6/2/21 – Governor Roy Cooper and Chief Operating Officer of the North Carolina Office of Recovery and Resiliency (NCORR) Laura Hogshead shared an update on the application process for the N.C. Housing Opportunities and Prevention of Evictions (HOPE) Program. The program is open for a second application period to assist very low-income renters that are experiencing financial hardship due to COVID-19. The HOPE Program provides rent and utility bill assistance to prevent evictions and utility disconnections.

5/25/21 – As part of its ongoing effort to get more North Carolinians vaccinated and safely bring summer back, the North Carolina Department of Health and Human Services is offering $25 Summer Cash Cards at select vaccine sites to offset the time and transportation costs of getting vaccinated.

5/19/21 – The North Carolina Department of Health and Human Services, in partnership with the NC Department of Public Instruction, announced the expansion of the Pandemic Electronic Benefit Transfer program to provide benefits to eligible children under the age of 6 who are in households receiving Food and Nutrition Services (FNS). This expansion will provide benefits to families with young children and infants who need extra help buying food. The state will begin issuing P-EBT benefits to eligible children under the age of 6 starting this week.

5/14/21 – Gov. Cooper and Secretary Cohen announced that North Carolina will remove its indoor mask mandate for most settings. Additionally, the state will lift all mass gathering limits and social distancing requirements. Masks will still be required in child care, schools and camps as most children are either not yet vaccinated or are not yet eligible to be vaccinated. Everyone, including people who are fully vaccinated, will still be required to wear a mask in certain settings such as public transportation, health care settings like hospitals, doctor’s offices and long-term care settings like nursing homes, and certain congregate settings like correctional facilities and homeless shelters.

4/28/21 – Governor Cooper signed Executive Order 209 outlining safety measures for the month of May. Executive Order 209 will take effect April 30 and is set to expire June 1. Under the new Executive Order, masks will still be required indoors but are no longer mandated outdoors. The Order will also increase mass gathering capacity limits. The number of people who may gather indoors will increase from 50 to 100 and the number of people who may gather outdoors will increase from 100 to 200.

3/30/21 – Governor Roy Cooper signed three Executive Orders, including:

    • Executive Order 206 extends North Carolina’s statewide residential eviction moratorium through June 30, 2021.
    • Executive Order 207 expedites the processing of unemployment insurance claims and is also effective through June 30, 2021.
    • Executive Order 205 extends the NC Alcoholic Beverage Control Commission’s authorization to permit the delivery or carry-out of mixed beverages through April 30, 2021.

3/23/21 – As North Carolina’s trends continue to show improvement and vaccine distribution increases with 31.7% of North Carolinians over 18 having received at least one dose of vaccine, Governor Cooper announced that the state will continue to ease some COVID-19 restrictions. Executive Order 204 will take effect March 26 at 5 p.m. The state’s general mask mandate remains in effect.

3/12/21 – NCDHHS is updating its visitation guidance for long-term care facilities to allow for in-person, indoor or outdoor, visitation in most circumstances. The change aligns with new guidance released this week from the Centers of Medicare and Medicaid Services and the Centers for Disease Control and Prevention and reflects rapidly improving trends in long-term care facilities. In addition to updating its guidance, the department is rescinding Secretarial Order 6: Visitation for Long-term Care Facilities.

2/24/21 – As North Carolina’s numbers continue to show improvement and vaccine distribution increases, Governor Roy Cooper announced that the state will carefully ease some of its COVID-19 restrictions. Executive Order 195 will take effect Feb. 26 at 5 p.m. and will expire March 26 at 5 p.m. Executive Order 195 lifts the Modified Stay at Home Order requiring people to stay at home and businesses to close to the public between 10 pm and 5 am. The number of people who may gather indoors will increase from 10 to 25, while 50 remains the limit for outdoors. The curfew on the sale of alcohol for onsite consumption will be moved from 9 p.m. to 11 p.m.

1/27/21 – Gov. Cooper and NCDHHS Secretary Mandy Cohen announced that North Carolina’s Modified Stay At Home Order, requiring people to be at home from 10 p.m. – 5 a.m., will be extended. Executive Order 189 will be in effect through at least Sunday, Feb. 28, 2021 at 5 p.m.

1/8/21 – The EnergyUnited Foundation announces historic ‘Drive to SHINE’ campaign, donating more than $100,000 to local food banks throughout its 19-county service territory. The campaign will provide critical assistance to 25 food banks to fight rising levels of food insecurity brought on by the COVID-19 pandemic.

1/6/21 – Governor Cooper extended North Carolina’s Modified Stay At Home Order that requires people to be at home from 10 p.m. – 5 a.m. to last through at least Friday, January 29.

12/8 – Governor Roy Cooper and NCDHHS Secretary Mandy Cohen announced that North Carolina will begin a Modified Stay at Home Order after a rapid increase in North Carolina’s key COVID-19 trends. Executive Order 181, which requires people to stay at home between 10 p.m. and 5 a.m., takes effect Friday, December 11 and will be in place until at least January 8, 2021.

11/30 – NCDHHS announced it will issue an automated payment to thousands of eligible households to help with winter heating expenses via the Low-Income Energy Assistance Program. The automated payment will be issued beginning Dec. 1 and is designed to help eligible seniors and people with disabilities access winter heating assistance in a safe and socially distanced manner during the COVID-19 pandemic.

10/28 – Governor Roy Cooper issued Executive Order 171 to strengthen eviction protections to help North Carolina renters stay in their homes.

10/21 – Governor Roy Cooper announced that North Carolina will remain paused in Phase 3 for three more weeks as health officials continue to monitor North Carolina’s viral trends.

10/15 – Governor Roy Cooper announced that applications are now being accepted for the N.C. Housing Opportunities and Prevention of Evictions (HOPE) Program, which will assist eligible low- and- moderate-income renters experiencing financial hardship due to COVID-19. The new program seeks to promote housing stability during the ongoing pandemic by providing rent and utility assistance to prevent evictions and utility disconnections.

9/30 – North Carolina will move to Phase 3, easing some restrictions while continuing safety measures to combat the spread of COVID-19. Executive Order 169 begins Oct. 2 at 5 p.m. and continues for three weeks through October 23.

9/24 – NCDHHS launched a COVID-19 Exposure Notification app called ‘SlowCOVIDNC’. The app alerts North Carolinians when they may have been exposed to someone who has tested positive for COVID-19.

8/25 – Governor Roy Cooper announced $175 million to help North Carolinians with rental and utility payment support in the wake of the COVID-19 pandemic.

8/13 – Governor Cooper announced that NC Department of Commerce is accepting applications for a Job Retention Grant Program (JRG). The program will help businesses and nonprofits that have seen a dip in services due to COVID-19 keep employees on payroll. Apply here

8/5EnergyUnited To Resume Regular Payment Procedures After Expiration Of Executive Order 142 >>

7/30 – As July 30, 2020, Executive Order 142 has expired. This order from the governor temporarily suspended utilities from disconnecting customers due to the widespread financial hardship that has been caused by the COVID-19 pandemic. We understand that some members who continue to face financial hardship may be concerned about what the expiration of this order means. See message from H. Wayne Wilkens, CEO of EnergyUnited >>

7/29EnergyUnited donates $10,000 to the Lexington Housing Community Development Corporation (LHCDC) >>

7/09EnergyUnited donates $10,000 to SCAN of Iredell >>

6/24EnergyUnited donates $5,000 to The Life Center of Davidson County >>

6/8EnergyUnited donates $10,000 to Davidson County COVID-19 Response Fund >>

5/30 – On May 30 N.C. Governor Roy Cooper issued Executive Order 142, which extends the suspension on disconnecting residential utility consumers for non-payment for another 60 days until July 29, 2020. During this time our members will not be disconnected due to non-payment and no late fees or interest will be charged. See Order #142 Here >>

4/24 – On April 24 the EnergyUnited Foundation announced its most recent contribution in the fight against COVID-19 by donating $10,000 to the Iredell County COVID-19 Response Fund. Find out more here >>

4/13 – During the North Carolina state of emergency, we are waiving the $2.15 credit/debit card processing fee when making an electronic payment by phone, website or at our kiosks. We encourage all of our members to utilize one of our easy ways to pay from home as we all do our part to practice social distancing.

4/3See a special video message from EnergyUnited, along with an update from our VP of Energy Services >>

3/31North Carolina governor issues Executive Order #124 >>

3/27North Carolina governor issues stay at home order >>

3/25 – In response to growing concerns over the impact of the Coronavirus (COVID-19) pandemic, EnergyUnited is announcing new measures to provide additional financial relief for our electric and propane consumers.

  1. EnergyUnited will waive all late fees and interest charges to consumers, effective as of March 17. This relief measure will stay in effect as long as North Carolina remains in a state of emergency.
  2. During the state of emergency, we will not disconnect or lockout any electric or propane service due to nonpayment allowing those experiencing financial difficulty more time to make payments. This includes all residential, business and prepaid accounts. However, consumers are advised to adhere to established payment schedules to avoid large account balances. This measure does not waive the required payment of any electric or propane bill.

3/16 – EnergyUnited will be closing all offices to the public beginning March 17. We will not disconnect any consumers due to non-payment during this difficult time.
See Press Release >>



“The Coronavirus pandemic has presented an unprecedented situation that continues to evolve with each passing day. While the scope and impact of this crisis has not yet been fully realized, we are committed to providing reliable energy to all our consumers and to ensuring the safety of our employees, consumers and communities amid this uncertainty.”
–EnergyUnited Chief Executive Officer Wayne Wilkins


Make sure to take a look at these helpful documents:


Keep track of how many cases have been reported, as well as how many tests have been conducted.


During this uncertain time as we deal with the Coronavirus, the EnergyUnited Foundation is here to lend a hand! The foundation has funding available to provide assistance to individuals in need and we will carefully consider every application we receive. We are proud to assist deserving individuals and non-profit organizations anywhere within our 19-county electric service area.


There are plenty of ways to make a payment without visiting any of our offices!

  1. Pay online with a credit or debit card. Visit our Ways to Pay page for Electric.
  2. Pay by phone by calling 1-800-215-7315.
  3. Set up bank draft with no extra fees. Visit My Account to get started.
  4. Mail a check or send payment from your personal online banking. These options also have no fees.
  5. Stop by and use one of our kiosks or drop boxes to deposit cash or check with no fees.


Below are some helpful sources of information for our commercial and industrial customers.

National Support

State Support

County Support

We want to give special thanks to the thousands of doctors, nurses, healthcare workers, first responders, police and fire personnel, restaurant employees and delivery drivers, grocery store workers and so many more who are risking their health to make sure we have food, supplies and medical care every day. We appreciate you!

thank you medical professionals


EnergyUnited will never threaten immediate disconnection or ask for payment using a pre-paid debit card or cryptocurrency. We will also never demand payment in person or over the phone. If you receive a call or visit from someone claiming to represent EnergyUnited, do not give out personal information such as your credit card number, account number or Social Security number.

Don’t open suspicious emails. Hold your cursor over links to view their full address before clicking, even if the email was sent by someone you know. If the link looks questionable, contact the sender to verify the link before clicking. When in doubt, play it safe and delete it.

Learn more about regional scams and how to protect yourself by familiarizing yourself with these tips and best practices from the N.C. Department of Justice.


Teleworking from home may offer you a soft cushy couch, but puts the rest of your body at risk of injury due to poor prolonged posture.

  • Try to find a location that allows you to maintain neutral positions for neck, legs, arms, and wrists.
  • Sit so your head and neck are upright and in-line with your torso, not bent down or tilted back.
  • Your upper arms are perpendicular to the floor, not stretched forward or angled backward.
  • Your forearms, wrists and hands form a 90-degree angle with your upper arms.
  • Your thighs are parallel to the floor and your lower legs are perpendicular to the floor.
  • Your wrists and palms are not resting on sharp edges.
  • Align the laptop screen so it is at or slightly below your eye level.
  • Connect to external monitor, if possible, to increase size of screen.
  • Position screen to avoid glare from overhead lights or from sunlight.
  • Take frequent breaks (every 30-40 mins) to change your position. This also helps to restore blood circulation, improve warmth, decrease eyestrain and increase mental focus.
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