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EnergyAdvantage

Q. What is the EnergyAdvantage program?

A. The EnergyAdvantage program allows members to monitor their electric usage, manage their account and purchase electricity on a “pay-as-you-go” basis. This program allows members to purchase electricity when they want and in the amount they choose.

Q. Who can benefit from the EA Program?

A. Members who want to manage their electric cost can benefit from this program. They can view their daily usage online on their account, take energy efficiency measures and see the results. Statistics indicate that “pay-as-you-go” programs help lower electric usage – sometimes 10% or more – as consumers become more aware of their electric consumption.

EnergyAdvantage

EnergyAdvantage is a good solution for members who are facing financial difficulties and may find it easier to make weekly or bi-weekly payments rather than one large monthly payment. This program allows the member to choose the time and amount of their payments in accordance with their budget. In addition, those accounts will never receive interest penalties or delinquent fees.

Members who enroll in the EnergyAdvantage program are not required a deposit. For new accounts, this reduces the initial cost to set up service. Existing members, who have deposits on their account, will have that deposit refunded to their account when they switch to the EnergyAdvantage program.

Q. Who can participate in this program?

A. The program is available for all residential locations and locations supporting the residence such as a detached garage, well pump, fence, etc. where an AMI (advanced metering infrastructure) meter has been installed. The program is completely voluntary and is offered to both existing members and new members connecting service with EnergyUnited.

Q. How much does it cost to enroll in the EnergyAdvantage program?

A. A $50 minimum credit balance is required at enrollment. In addition a $30 fee* is required to install the remote disconnect device. *Note: this amount may be waived in some situations. Accounts enrolled in the EnergyAdvantage program are subject to a monthly service fee of $10.00.

Q. How can I stay informed about my account or balance?

A. EnergyUnited offers two fast and easy options to obtain account information 24/7 by calling our automated account information system at 1-800-636-2371 or online on your account page.

Q. Will I receive a bill each month?

A. Members enrolled in the EnergyAdvantage program will be automatically enrolled in e-billing and will receive a monthly statement of account (or account reconciliation) which will be sent electronically. The monthly statement will show account activity since the last billing period. The statement is similar to the conventional bill, includes kWh usage and charges since the last billing period, payments received, and account balance.

Q. Will EnergyUnited notify me if my account balance is low or needs to be replenished?

A. On the Agreement Form (Form must be opened with Adobe Reader to be filled out digitally. If you do not have Adobe Reader click here to download), you will be asked to select a preferred notification method to receive information concerning your account. You may elect to receive notifications by home phone, cell phone, text message, and/or email alert notifications. Since this is the only notification that you will receive from EnergyUnited, we suggest that you select more than one alert method. Approximately 5 days before we project that your account will be at a zero or non-credit balance, you will receive an alert via the selected notification method(s). This will give you an opportunity to purchase more electricity before running out of credit.

Q. How can I make payments?

A. EnergyUnited offers several convenient payment options. You can make payments at any EnergyUnited office or authorized payment agent, by mail, or via online banking. In addition, you can make payments 24 hours per day by phone or online on your account.

Q. Is there a minimum payment amount requirement?

A. No, we do not require a minimum payment amount while a member is enrolled in the EnergyAdvantage program. Members can choose to pay as much or as little as they wish. However, when a member enrolls in the EnergyAdvantage program or re-establishes the program after disconnection, a minimal account balance of $50 will be required.

Q. Can I use the bank draft payment option on this plan?

A. Yes. As part of the Agreement form, you may select a set payment amount for the bank draft. Approximately 5 days before the account is anticipated to reach a zero or non-credit balance, you will receive an alert notification which will include the bank draft date. On that date, a draft of your bank account will occur in the amount you have selected.

Q. What happens if I run out of credit?

A. In the event that your account balance reaches zero or a non-credit balance, your account will be subject to immediate disconnection of electric service, including weekends, holidays, and during inclement weather.

Q. Can I contribute to the Operation Round Up program if enrolled in EnergyAdvantage?

A. Yes, the monthly round-up contribution will show on the monthly statement of account and will be deducted from the credit balance at that time.

Q. Will I lose my capital credits if I choose the EnergyAdvantage program?

A. No, members who elect to enroll in the EnergyAdvantage program or who elect conventional billing are subject to the same EnergyUnited Service Rules & Regulations and By-Laws. The method to determine capital credits allocations and refunds are the same for all members. Members enrolled in EnergyAdvantage, if applicable, will receive a capital credit adjustment on their December statement of account.

Q. If I find that this program doesn’t work for me, can I convert back to conventional billing?

A. Absolutely! Participation in this program is completely voluntary and you can elect to convert back to conventional billing at any time. To do so, EnergyUnited will require payment of any applicable deposit, unbilled charges, and associated fees to activate conventional billing.

Members requesting enrollment must agree to the EnergyAdvantage Program Information and Terms-Conditions and must complete, sign, and return the EnergyAdvantage Agreement Form.

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LOCATIONS
EnergyUnited serves more than 124,000 electric customers in central and western North Carolina, making it the second largest supplier of residential electricity in North Carolina. EnergyUnited Propane provides propane service to residential, commercial and industrial customers in 63 North Carolina counties and 11 South Carolina counties. LOCATIONS >>
CONTACT US
Mail:
EnergyUnited
P.O. Box 1831
Statesville, NC 28687

1‑800‑522‑3793

Electric:
answers@energyunited.com
Propane:
propaneinquiries@energyunited.com