A $5 membership fee is paid by all members of EnergyUnited to join the cooperative. This fee is refunded upon termination of electric service with the cooperative.
Connect fees are charged for each new account connected. The fee covers the cost involved in setting up the account and the actual physical connecting of the service. Connect fees range from $25 – $150 depending upon the situation.
Security deposits are collected to protect EnergyUnited from unpaid bills and will be collected in advance of connection or reconnection of electric service if the cooperative determines that such is needed. Deposits are held for 24 months for residential class members and 36 months for a commercial class members and will be refunded (bill credit) with interest once acceptable credit history with EnergyUnited has been established during that time period. Upon termination of service, the deposit, with interest, will be applied against any unpaid balances owed the cooperative and the balance refunded. Any applicable interest rate shall be determined by the Board of Directors. When the account is terminated within three months of the connect, excess deposits, over the final balance, may be repaid to a third party who paid those deposits.
Security deposits shall apply to the following classifications of applicants:
Commercial or Large Power and General Service
A security deposit may be waived under the following conditions:
A member has an acceptable payment record if during the past 24 months:
Please note within a joint membership, the surviving spouse of a deceased Member / Customer or the divorcee of a Member / Customer will assume the same credit rating when applying for service and will be treated accordingly.
A field visit fee is charged for trips made to the site to leave additional notification prior to disconnection of service because of delinquent payment; repeat visits to a location for similar requests where the problem is with the member’s equipment; notification left a site when other attempts to make necessary contact with the member has been exhausted. Fees range from $30 to $100 depending upon the situation.
Electric service meters are accurate, precision instruments. Occasionally, members feel the meter is the reason for high electric bills and want their meters tested. A fee of $50, paid in advance, is collected before the meter is sent to an independent lab for testing. If the meter is found to be two percent or more in error, the testing fee will be refunded and the electric bill adjusted, UP or DOWN, according to the meter error.
A $30 Security Light Connection fee will be charged when a security light is installed or connected. When an existing security light can be connected at the same time that electric service is connected, the service fee will be waived. A fee of $75 will be charged for same day service requests.
If a member has not paid the past due amount on his or her bill, a Past Due Interest Charge of one and one-half percent of the past due amount will be added to the bill.
Bills are due upon receipt and will be considered delinquent if payment is not received in the office by the date indicated on the bill. Members whose bills become delinquent will be charged a late payment interest charge (currently 1.5 percent); a cut-off notice will be mailed giving the scheduled disconnect date, and a $15 cut-off notice fee will be added to the account.
To have electric service reconnected after being disconnected for non-payment, full payment that includes the following must be made: notice fee, reconnect fee(s), delinquent amount, and any fees that may be associated with the collection process. Reconnection requests received between 8 a.m. and 5 p.m., Monday through Friday, will be charged a $50 reconnect fee. If the request to reconnect is received after 5 p.m., Monday through Friday, or anytime on a weekend or holiday that is observed by EnergyUnited, and the member requests to be reconnected that same day, a $100 after-hours reconnect fee will be charged.
The cooperative will charge the current maximum amount allowed by the state of North Carolina each time a check is returned by the bank. The check will be redeposited one time if it was returned for insufficient funds. After these attempts, a collect or disconnection order will be issued. Before being reconnected, the member must pay the amount of the check, all returned check charges, any field visit charges, and/or a reconnection fee.
EnergyUnited is committed to providing next day connections for normal service connections. However, if a member insists on connection the same day as the request, there will be a $50 Same-Day Service Fee to cover employee time due to changing schedules. If the request for service on the same day comes after 5 p.m. on a normal business day or weekend or holiday that is observed by EnergyUnited, a $100 fee will be charged to cover the additional overtime labor cost. Same day connection fees for new locations requiring an EnergyUnited construction crew such as temporary service or temporary to permanent service are $100 before 1 p.m. and $150 after 1 p.m.
|Convert overhead secondary service to underground service||$450|
|Relocate underground secondary service||$350|
|Convert 3-Phase from overhead to underground||Actual cost|
|Security light conversion from another type fixture of equal value||$40|
|Security light pole relocation||$150 plus line relocation fees|
|Convert or relocate security light fixture on an existing pole||$40|
|Install security light shield||$75|