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EnergyUnited
 
Payment Options

Every month you will receive an electric bill from EnergyUnited prepared on the basis of a meter reading. Meters are read on or about the same day each month. Payment is due upon receipt and will be considered delinquent if payment is not received by EnergyUnited on or before the due date indicated on the bill.

Payments may be made by bank draft; phone (via check, debit, or credit card); mail (check or money order); after-hours deposit facility (check or money order); in person at any EnergyUnited office or authorized payment agent location; via online banking; or the EnergyUnited web site (via check, debit or credit card). Visa, MasterCard and Discover credit cards are accepted.

Bank Draft
Payment Options - Bank Draft

Members who choose to have monthly electric bills drafted from their checking accounts must provide EnergyUnited with a voided check bearing their account number and banking transit number. You will find a sign up form on the back of your payment stub. Checking accounts will be drafted approximately 10 days after the billing date shown on the statement. Members will continue to receive electric bills each month reflecting the amount that will be drafted from their accounts.

Authorized Payment Agents

It is convenience at its best…Pay your bill at one of our authorized payment agent locations.  EnergyUnited has partnered with Global Express Financial Services to establish a payment agent network across our service area.  This network includes businesses such as grocery stores and convenience stores with extended and/or weekend operations, so you can pay your bill at a time and location that is convenient for YOU.

Need to get your payment to us fast – no problem!  An advantage of the payment agent network is that payments will post to your account immediately.

Online Bill Pay via EnergyUnited's Web Site

Pay via EnergyUnited's WebsiteEnergyUnited members can pay their bills online through EnergyUnited's website by logging into the Account Information page. You can reach it in the menu above under Residential Services. Once signed in, members can view their bill information and make payments. In order to access this payment option, members first must contact EnergyUnited to receive a personalized password for security reasons. All transactions are handled through a secure website to ensure protection of your personal information.

Pay By Phone
Payment Options - Pay By Phone

Members also may take advantage of EnergyUnited's automated account information system to pay their electric bills. Simply dial 1-800-215-7315 and follow the easy prompts to make payments by check, debit, or credit card. Please have your account number available when using this option. EnergyUnited accepts VISA, MasterCard and Discover cards.

Budget Billing

Under this payment plan, members can take the worry and uncertainty out of fluctuating electric bills by paying the same amount each month. Those members with residential accounts who have at least 12 months of billing history at their current location are eligible to enroll in the Budget Billing Plan. The monthly payment amount is computed from the average of the last 12 months' usage. We perform an annual recalculation of these payments in May of each year with the new payment amounts reflected on the June bills. Any credit or debit balances at the time of recalculation is equalized over the next 12 months. In addition, periodic reviews are often conducted during the plan year for those accounts with large credit or debit balances, and these reviews could result in a change in the monthly payment amount at a time other than the annual recalculation.

In order to remain on the Budget Billing Plan, the monthly payment must be paid when due. Failure to pay on or before the due date will automatically remove your account from this plan.

You can sign up for the Budget Billing Plan by logging in at the Account Information page and selecting the "Budget Billing" button on the left. This feature will allow you to obtain a quote for your monthly payment amount. You will then be given the option to establish the plan or cancel the request. As an alternative, you can also contact Customer Care at 800-522-3793.

Online Banking Payment

Pay through your bank, online.Members may pay their monthly electric bills through their personal online banking service. Members who use their online banking service should allow enough time for the payment to reach EnergyUnited in order to prevent penalty fees and/or disconnection of service. Payments made by one's personal online banking service may not reach EnergyUnited for 7-10 business days. If a member's electric service is scheduled to be disconnected for non-payment, the online bank payment may not reach EnergyUnited in time to prevent interruption of electric service. We suggest you check with your bank to determine the length of time it will take for EnergyUnited to receive your payment.