What to Do During an Outage

Keep one light on during a storm.

When an outage occurs

  1. Check your home’s circuit breaker to make sure it isn’t tripped.
  2. Call your neighbors to see if their power is off; this will help determine if the problem is within your home or on our lines.
  3. If the problem is outside your home, contact us to report the outage.

Restoring power

When your power goes off, our technicians begin work immediately, using the latest technology to restore your power as quickly and safely as possible.

EnergyUnited observes the following guidelines when restoring power:

  • Primary lines serving hundreds of members are serviced first; branch lines with fewer members are serviced immediately after.
  • While medical facilities and individuals on life support are given highest priority whenever possible, during extreme conditions, members who depend upon life-support equipment should find a location where power is available, or should contact emergency services for transport to a location with power.
  • If outages and damage become severe, co-op crews from throughout the state will be dispatched to any hard-hit electric cooperative to aid in power restoration.

During the outage

Outages that occur in severe weather, or that last for an extended period of time, can place a heavy burden on the system at the moment power is restored. To prevent an overload on the system and possibly another outage, take these steps:

  • Turn off all inside lights except one.
  • In cold weather, close windows and drapes to conserve heat and use blankets to insulate your windows. Remain in one room – preferably one with a fireplace. Close the door to seal off the rest of the house.
  • If the outage lasts more than an hour, turn off your electric water heater.
  • Make sure your electric kitchen range is off, both the surface burners and the oven. Never use your kitchen range for heat.
  • Turn off all unnecessary appliances.
  • Avoid opening the freezer door. A full, freestanding freezer will keep food at freezing temperatures about 2 days; a half-full freezer will do the same for about 1 day. For more information about food safety during and after a power outage, call the county office of the NC Cooperative Extension Service, or dial the USDA Food Safety Hotline at 1-888-674-6854.
  • If you see a downed power line, STAY AWAY – call EnergyUnited immediately.
  • Turn your porch light on so EnergyUnited workers will know when your power has been restored.
  • When power comes back on, slowly switch your appliances and lights back on and gradually return your thermostat to its normal settings.
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LOCATIONS
EnergyUnited serves more than 124,000 electric customers in central and western North Carolina, making it the second largest supplier of residential electricity in North Carolina. EnergyUnited Propane provides propane service to residential, commercial and industrial customers in 63 North Carolina counties and 11 South Carolina counties. LOCATIONS >>
CONTACT US
Mail:
EnergyUnited
P.O. Box 1831
Statesville, NC 28687

1‑800‑522‑3793

Electric:
answers@energyunited.com
Propane:
propaneinquiries@energyunited.com