We Want to Make It Easy for You

Jeff Ruffner

Dear Friends,

We are always looking for ways to improve our service to you! Often, that means making positive changes you can see and benefit from right away.

For instance, in September, we began mailing you fuel statements with a new design that makes our billing easier to read and understand. We also gave our online payment portal a makeover with an eye toward simplifying the process.

Additionally, we can now provide you with a service summary and invoice electronically after a service call to reduce paper clutter. A lot of customers asked for this because it’s easier to file your bills and receipts. We also continuously update the equipment and parts inventory for our service vehicles so we’re always prepared to handle a repair for you.

A lot of these improvements came about because of upgrades to our back-office system software that has also made our delivery schedule more efficient. That saves money down the road and helps lower our operating costs while improving our service.

The whole point is, we always want to keep raising the bar when it comes to service and customer convenience. Don’t forget that our website has been designed to be an easy way for you to communicate with us and get information anytime, from anywhere.

Please visit EnergyUnited.com/propane to pay bills, get information about our products and services, check your account and much more.

Warmly,

Jeff Ruffner, General Manager

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EnergyUnited serves more than 124,000 electric customers in central and western North Carolina, making it the second largest supplier of residential electricity in North Carolina. EnergyUnited Propane provides propane service to residential, commercial and industrial customers in 63 North Carolina counties and 11 South Carolina counties. LOCATIONS >>
Mail:
EnergyUnited
P.O. Box 1831
Statesville, NC 28687

Electric: 800-522-3793
Propane: 888-895-4114

Electric:
answers@energyunited.com
Propane:
propaneinquiries@energyunited.com