Homeserve

HomeserveFAQs

Click each number to read more
1
2
3

Who is HomeServe?

HomeServe is an independent company based in Norwalk, CT that is separate from EnergyUnited. HomeServe partners with many cities, municipalities and utility companies to offer home repair solutions to homeowners in North America. These plans help protect customers from the financial impact, and inconvenience, of covered home repair emergencies.

What’s covered by a plan from HomeServe?

Plans from HomeServe offer a variety of repair and replacement service for many home systems. The coverage provided is dependent upon the type of plan a customer has. Please read the terms and conditions of your plan for exact coverage details. To learn more about the HomeServe Service Request Process, please check here.

Once enrolled in a plan from HomeServe, what happens if I need a repair?

The HomeServe repair hotline is open 24 hours a day, seven days a week, including holidays to schedule a repair. In the event of a home emergency, the homeowner calls the hotline at 833-397-0315 to schedule a repair. A local, licensed, and insured contractor is then dispatched to make the covered repair or replacement. HomeServe pays the contractor directly.

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from EnergyUnited and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from EnergyUnited. EnergyUnited and HomeServe entered into a commercial agreement to introduce these plans to EnergyUnited’s members. See eligibility requirements and coverage limitations in this package.