REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
Meet our new innovative platform to pay your bill and monitor your energy spending. Paying your EnergyUnited bill shouldn’t be a complex task, and with our My EnergyHub web and mobile app, it won’t be. My EnergyHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage and get the latest news.
Access My EnergyHub from the EnergyUnited homepage, or by downloading the app on your mobile device through the Apple App Store (iOS devices) or Google Play Marketplace (Android devices). Plenty of things in life are complicated, but doing business with EnergyUnited doesn’t have to be. Manage your account simply, quickly, and easily with My EnergyHub.
Remember: the login credentials from our old customer service system were not carried over to My EnergyHub. To register, you will need: your account number (found on the top right portion of your bill), the last name or business name on the account, an email address and the billing zip code on the account.
Making payments through My EnergyHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
As soon as you log in, you’ll be able to view your usage history and make a payment with just a couple of clicks…or taps, if you’re using the app. You’ll be able to see your current bill, along with bills from the previous month or even the previous summer, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
You can download the My EnergyHub app at the Apple app or Google Play stores. This new format will also take the place of the “My Account” bill pay platform and will equip you with even more tools to save money, energy, and be a more informed co-op member.
When can I register for My EnergyHub?
Members can sign up for My EnergyHub via the login page on or after May 3. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for My EnergyHub.
Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.
What is the difference between the My EnergyHub web portal and mobile app?
Both platforms are part of EnergyUnited’s online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
I normally pay my bills on the website each month. Will I need to register for My EnergyHub to continue paying my bill online?
Members will need to register their account for convenient access to our electronic payment tool in My EnergyHub on or after May 3. However, our Pay Now option will enable members to pay electronically without creating an account in My EnergyHub.
My bill is set up on an automatic draft. Will my next bill be drafted as normal without any action?
Any member who is enrolled in our auto pay service through Paymentus will need to register in My EnergyHub and re-enter their preferred account information for continued service in this program.
Although any other member who is enrolled in auto pay with EnergyUnited (not with Paymentus) will not experience any disruption in this service, we still encourage all members to register their accounts in My EnergyHub and update their account preferences to ensure the best service experience possible moving forward.
I am currently enrolled to receive Text Outage Alerts with EnergyUnited, do I need to enroll in My EnergyHub?
Yes, you will need to register with My EnergyHub to update your notifications, including Text Outage Alerts.
Our new member communications preferences provide multiple other alert options and we hope you will be pleasantly surprised at the enhancements to receive communications from EnergyUnited.
Can I view usage in My EnergyHub as I could with the EnergyHub App?
Yes, and now you can view even more. Now EnergyUnited members will have the ability to see hourly usage and cost per day.
Will EnergyAdvantage members notice any changes on or after May 3?
Yes – EnergyAdvantage members will be required to register their accounts in My EnergyHub to manage their accounts on or after May 3.
EA members will be able to schedule draft payments in My EnergyHub, manage account preferences, view their account balance and their daily energy use.
Will members who utilize Third Party Payment Centers notice any changes on or after May 3? If so, what changes should be expected?
Members who prefer to make in-person payments at any authorized location will have more options beginning on May 3.
Members will be still be able pay their bills using CheckFreePay at any authorized Fiserv payment location without incurring a fee; however, these payments will no longer post real time.
Additionally, members will now have the ability to pay their bill at many new locations using Western Union and VanillaDirect, although a small convenience fee of $1.50 will be charged by these vendors.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
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