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SMS Terms and Conditions

My EnergyHub SMS Notifications
Short Code: 768482 SMTHUB
National Information Solutions Cooperative, herein referred to as “NISC”, along with its affiliated Member EnergyUnited, provide subscription based messaging in the form of Short Message Service or text messaging, herein referred to as “SMS”. SMS includes the delivery of electronic communications to a mobile device owned or used by a member of EnergyUnited, herein referred to as “Member”. NISC may use automated technology to distribute messages to a mobile device directly or through the use of a 3rd party agent.

Signup for SMS Alerts through My EnergyHub. Member may enroll themselves in SMS notification programs to receive information from EnergyUnited about the service they receive from EnergyUnited, their billing account with EnergyUnited, or proactive information regarding service issues which may be considered emergency or non-emergency events. Enrollment in messaging is not a contract for service, and EnergyUnited may not deny nor approve service based on a member decision whether to enroll in notification programs. EnergyUnited may terminate your enrollment in notification programs at any time without consent for any reason they deem necessary.


EnergyUnited does not bill a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive SMS sent to your mobile phone. By providing your consent to participate in this program, you approve any such charges from your mobile carrier. Charges for SMS may appear on your mobile phone bill or be deducted from your prepaid balance. EnergyUnited may send recurring messages.

Privacy Policy
NISC and EnergyUnited are committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the member and their data. NISC does not share information with 3rd parties regarding the registration, types of notifications, or any other personally identifiable information. NISC and EnergyUnited may collect certain information related to the types of notifications sent to member, analysis of the receipt of a message, and any other non-personally identifiable information deemed necessary to improve the notification service.

Discontinuation of Service and Help

Member may elect at any time to discontinue their SMS alerts by replying ‘STOP’ to 768482 for each associated mobile number that has been registered. Alternatively, member may also unenroll from alerts through EnergyUnited’s My EnergyHub or Web based electronic billing application. Member may receive assistance by calling EnergyUnited directly, replying to SMS with the words HELP, or by e-mailing with a description of the request.

Terms of Use
By enrolling to receive notifications, Member is responsible for all costs associated with receiving SMS. Notifications are informational only, and no warranty is provided as a result of enrolling. NISC nor EnergyUnitedwill be responsible for any loss or damage that could result from interception by third parties of any information made available to you via SMS. NISC nor EnergyUnited guarantees the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. T-Mobile is not liable for delayed or undelivered messages.

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