REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
To report a security light outage
Must be an active EnergyUnited member with a qualifying controllable thermostat installed, in EnergyUnited’s service area.
Currently only ecobee, Nest or Honeywell thermostat are part of the program.
|ecobee||ecobee3 Smart thermostat with Voice Control||EB-STATE5|
|Honeywell Home||Round® Smart Thermostat||RCH9310WF5003/U|
|Honeywell Home||T5+ Smart Thermostat||RCHT8612WF2005/U|
|Honeywell Home||T9 Smart Thermostat||RCHT9610WFSW2003/U|
|Honeywell Home||WiFi 7-Day Programmable Thermostat||RTH6580WF1001/U1|
|Honeywell Home||Wi-Fi Programmable Thermostat||RTH8580WF1007/W1|
|Honeywell Home||WiFi Smart Color Thermostat||RTH9585WF1004/U|
|Honeywell Home||T6 Pro Smart Thermostat||TH6220WF2006/U|
|Honeywell Home||T6 Pro Z-Wave Thermostat||TH6320ZW2003/U|
|Honeywell Home||VisionPRO® 8000||TH8320R1003/U|
|Honeywell Home||WiFi 9000 Color Touchscreen Thermostat||TH9320WF5003/U|
|Honeywell Home||T10 Pro Smart Thermostat||THX321WFS2001W/U|
You can sign up by visiting EnergyUnited’s website at https://www.energyunited.com/demand-response/
Member will receive an email saying the application is in the approval process. 48 Business Hours.
Yes, you are eligible for a credit for one or more thermostats, on one account. All thermostats must be in EnergyUnited’s service area.
Yes, you are eligible for a credit for one or more accounts.
Yes, a Billing Specialist will approve or deny the request, by verifying applicant is an active EnergyUnited member and has a Nest or Honeywell Thermostat in EnergyUnited’s service area.
The annual bill credit will be added to the bill each June.
Ex: My thermostat is set to 72. Will the temperature be set to 76 or will there be a specific setting, regardless of my current temperature? The thermostat will adjust 4 degrees up during the event with a pre-cooling of 2 degrees before the event.
*Nest devices have independent settings according customers patterns, but we schedule the time.
When we go into a Peak Event the thermostat setting will be adjusted 4 degrees.
Four degrees would be the maximum.
An Event could last up to four hours. Our typical event is between 3 and 4 hours.
Yes, once the Event ends your thermostat will resume to the normal programming.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
Or fill out our form and we will contact you!