REPORT AN OUTAGE
To Report an Outage in your area
Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
To report a security light outage
Sign into Your Account/My EnergyHub.
Nobody likes to stay in the dark for long. Sign up for outage alerts and receive real-time alerts of when your power will be restored.
Earlier this week, EnergyUnited employees participated in multiple Day of Giving activities across our service area. From preparing and serving meals to working with local charities in other capacities, these teams personified what it means to BE MEMBER-FOCUSED at EnergyUnited. #EUDifference #EnergyUnitedWay
Several weeks ago, North Carolina's Electric Cooperatives hosted its 2023 Pole Top Rescue Competition to give lineworkers from around the state the chance to showcase their talent. For the past six years, Levi Fagan has represented EnergyUnited, winning the competition in 2019 and 2021. Thank you Levi for all your hard work with the competition and for exemplifying what it means to BE SAFE here at EnergyUnited! #EUDifference
4,700 members in the Huntersville area are currently without power due to an outage that is impacting our Gilead Substation. The estimated restoration time for affected members is 2:30 p.m. We encourage members to sign up for outage alerts using the My EnergyHub app. Outages can also be reported via the app or by dialing 1-800-EUNITED.
Innovation isn’t just about finding new ways to apply technology. It’s also about finding ways to perform services safer AND quicker. Here at EnergyUnited, one of the ways we do that is by utilizing drones to conduct aerial surveys for everything from power poles to the over 11,000 MILES of distribution lines in our service area. Combined with cutting edge analysis software, we can conduct more surveys in a shorter amount of time, all while maintaining a safe environment for our employees, members, and the community! #EUDifference
Even if you have already unboxed all those holiday decorations and begun the decorating process, here’s a couple of quick safety tips to make your holiday light extravaganza a hit! 1. Check all bulbs to make sure none are missing or broken. 2. Make sure the lights you select are rated for the environment they will be in (indoors vs. outdoors). 3. Check the cord to make sure it has not been damaged over the past year.
We hope that each of you is having a wonderful Thanksgiving holiday, whether you are celebrating in the foothills, down near Birkdale Village, or around the world! Our offices are closed for the Thanksgiving holidays, but you can access My EnergyHub either on the web or via mobile app anytime, anywhere. #EUDifference
“A hundred years from now it will not matter what my bank account was, the sort of house I lived in, or the kind of car I drove…but the world may be different because I was important in the life of a child.” -Forest Witcraft Those words are why EnergyUnited is a proud supporter of the Bright Ideas education grants program here in North Carolina. This program provides supplemental funding to teachers for creative learning projects in their classrooms that they feel will enhance the educational experience of their students. Over the past month, we had the opportunity to honor the winners from our service area. We were able to hear more about their schools and students, but most importantly, we were able to see their passion for education. It was inspirational, and we are thankful that they have chosen to make a difference in the lives of their students. #EUDifference #NCBrightIdeas
We are honored to receive a Top Workplaces 2023 honor by The Charlotte Observer! For more information, visit https://zurl.co/sBrT
Whether it is assisting new members with setting up service or answering questions for current members, our Member Support team delivers MEMBER-FOCUSED service every day! #TheEnergyUnitedWay #EUDifference.
Holiday shopping season is right around the corner, and that means online purchases. Here are some quick tips to stay safe when you’re online! 1. Check for the “Lock”: Almost every web browser will have a “lock” icon indicating that the site is secure. If you don’t see it, do NOT enter any personal information! 2. Don’t Make Purchases on Unsecured Networks: Yes, that online deal might end before you will leave the coffee shop, but it’s not worth risking the security of your personal information! Unsecured networks like those at restaurants and other venues are prime targets for hackers. 3. Use the App: Many retailers have verified apps available for any mobile device and allow you to make secure purchases without having to access a web browser.
We are hiring! Visit EnergyUnited.com/careers to apply!
4,600 members in the Huntersville area are currently without power due to an outage that is impacting our Northcross Substation. Crews discovered a squirrel that likely caused the outage and are currently inspecting lines as a precaution. The estimated restoration time for affected members is 6:30 p.m. We encourage members to sign up for outage alerts using the My EnergyHub app. Outages can also be reported via the app or by dialing 1-800-EUNITED.
To learn more about the benefits of propane and the many ways to use it in your home or business, give us a call today at 1-800-522-3793.
Or fill out our form and we will contact you!
If you have information concerning the outage or would prefer to speak with a Member Support Representative, call 1-800-522-3793.